Last updated: 06 August 2025
Tradyon ("Tradyon," "we," "us," "our") provides an AI-powered platform that helps commodity traders discover counterparts, analyze markets, manage outreach, and automate workflows. This Privacy Policy explains how we collect, use, share, and protect personal data in connection with our websites, apps, extensions, and services (together, the "Services"). If you do not agree with this Policy, please do not access or use the Services.
This Policy covers personal data we process as controller (e.g., account, billing, site analytics, marketing), and as processor/service provider on your instructions (e.g., leads/contacts you upload, emails you send via integrations, prompts to AI agents, and outputs). Customer contracts prevail where they conflict with this Policy.
data you or your users upload or generate in the Services (e.g., contact lists, catalogs, shipment notes, RFQs, emails, chat prompts/outputs).
operational data we collect to run and secure the Services (e.g., device/usage logs, metrics, cookies).
information that identifies or can reasonably identify a person (e.g., name, email, phone, identifiers).
name, email, phone, password hashes, company, job title, country/region.
organization details, GST/VAT, payment method (card data handled by our payment processor; we don't store full card numbers).
uploaded files/CSVs, product catalogs, HS codes/grades, prices/incoterms/credit terms, lead lists, notes, saved leads, saved searches, tags.
support requests, feedback, survey responses.
prompts, context, tool invocations, model outputs, match scores, lead recommendations.
templates, drafts, schedules, follow-ups, delivery status, reply detection/metadata.
workflow runs, errors, audit logs, access history.
account setup, authentication, agentic workflows, enrichment, lead discovery, email sending, support. (Contract / Legitimate interests; Consent where required.)
debugging, analytics, A/B tests, quality assurance, preventing fraud/abuse, security monitoring. (Legitimate interests.)
service notices, transactional emails; with your consent or as permitted, product updates and marketing. (Contract / Legitimate interests / Consent.)
taxes, legal requests, sanctions screening, enforcing Terms, preventing prohibited use. (Legal obligation / Legitimate interests.)
We use third-party AI model providers and tools (e.g., LLM APIs) to process prompts/inputs and return outputs at your direction.
We do not permit use of your Customer Content to train third-party foundation models unless you (or your org) explicitly opt-in via product controls or contract.
We apply data-minimization, encryption in transit, and, where available, no-training flags and regional routing.
Prompts/outputs may be retained for short periods by us for safety, abuse prevention, and product reliability, and by providers under their platform terms solely to provide the service.
We do not sell personal information. We share only as described:
hosting (cloud), databases, analytics, communications, email delivery, model providers, ID verification, payments, support. Bound by contracts and data protection terms.
where needed to enrich or validate business data (names/emails/roles/company info) and to deliver features you enable.
mergers, financing, acquisition, or dissolution.
to comply with law, enforce Terms, protect rights, security, or prevent harm.
e.g., sharing leads with your teammates, connecting your mailbox/CRM.
Subject to applicability and once fully in force, you may have rights to access, correct, update, erase, withdraw consent, nominate a beneficiary, and grievance redressal. We act as a Data Fiduciary when we decide purposes/means, and as Processor when acting on your organization's instructions.
Rights may include access, rectification, erasure, restriction, portability, objection, and consent withdrawal; you can also complain to your local DPA. Our legal bases appear in Section 5.
If applicable, you may know/access categories/specific pieces, delete, correct, opt-out of sale/share, and be free from discrimination. We do not sell personal information and do not share it for cross-context behavioral advertising. Submit requests via privacy@tradyon.ai.
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@tradyon.ai
We may update this Policy to reflect operational, legal, or regulatory changes. We will post the updated date and, where required, provide notice. Continued use of the Services means you accept the updated Policy.